Frequently Asked Questions
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How do I start if I’ve never made soap?
Begin with “Cold Process Essentials.” It covers equipment, lye safety, and your first batch.
Are your courses suitable worldwide?
Yes. We provide metric/imperial notes and list common ingredient substitutions by region.
Do you offer refunds?
Refunds are available within 14 days if less than 20% of a course is completed.
Is there a certificate?
Yes. Many courses include a certificate of completion you can download.
What’s the safest way to work with lye?
Always wear goggles and gloves, mix lye into water (never water into lye), and work in a ventilated area. Our lessons include a printable safety checklist.
How long do I have access to the course?
Access is continuous as long as your account remains active. If we ever change a course, you keep access to the latest version.
Can I watch lessons on mobile?
Yes. The player and downloads work on modern mobile browsers. We also include a compact “recipe view” for small screens.
Do you cover fragrance usage and IFRA limits?
We explain safe fragrance rates and how to read supplier documents. For professional selling, we recommend checking IFRA guidance for your specific fragrance and category.